Customer Contact Strategies Blog

Top Five Remote Working Priorities

Posted by Michele Rowan

December 16, 2014 at 5:32 PM

Survey results from 100+ Fortune 1000 companies with home-based employees are in.  Not surprisingly, the top challenge for companies is preparing leaders for effective management of telecommuters.  The second largest challenge has been reported in

training people on technology usage and leveraging technology to drive productivity and engagement.  Here's the list from the survey results:

  • 71%:  Preparing managers for remote roles
  • 52%: Training managers and remote staff on technology
  • 47%: Engagement of remote staff
  • 45%: Satisfying hiring requirements
  • 32%: Upgrading/replacing legacy technologies

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Given telecommuting is the #1 new benefit being offered by employers in 2015-2016, getting business processes, technologies, and work flows sorted is becoming increasingly more important.  Pretending it's not different, or leaving it to your managers to wrestle with, will result in performance gaps, and impact engagement.

If you've got people working from home, or remotely, or you're thinking about offering it, please do two things:

1.  Register for the 2015 Remote Working Summit February 17-19 in Dallas  - 20+ speakers, and it's only once a year.

2.  Download the paper on Five Remote Working Priorities, and best practices to make it go.

 



 

Topics: Remote Working

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